Return & Refund Policy
Thanks for shopping at Kendal Mint Co.
If you are not entirely satisfied with your purchase, we’re here to help!
RETURNSYou have a right to cancel within 14 calendar days of the contract, or 14 days of receipt of the goods.
To be eligible for a return:
- Your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
- You must have contacted our team and confirmed the return.
*This is subject to change in the case of short shelf-life products and made-to-order items*
Return address: (Please mark as "RETURN" on label)
Kendal Mint Co, F Brown Warehouse, Cardewlees, Carlisle, CA5 6LF, United Kingdom.
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
You can find more information about shipping here.
If you have any questions on how to return your item to us, you can use the live chat button at the bottom right of the screen or contact us here.