FAQ's: Shipping, Returns & Refunds
- United Kingdom
- Republic of Ireland
- Europe (ALL)
- United States of America
- Canada
- Autralia
- New Zealand
- Singapore
- United Arab Emirates
- Qatar
- India
- China
- Korea South (Republic of)
- Brazil
- Japan
(Updated 16.05.2023)
We work closely with our courier partners to give customers the best quality and value service possible. All orders are picked and packed in-house and dispatched by 5:15pm from our distribution warehouse.
EU 'Lite' Shipping <2kg
All EU 'Lite' Shipping, under 2kg, deliveries are sent using the low-cost DPD Direct Lite (Ascendia Go) Service or equivalent fully tracked services and delivery may take between 4-11 working days after dispatch. Max weight 2kg.
EU Shipping <2kg
All EU deliveries are sent using Royal Mail or equivalent fully tracked services and delivery may take between 3-5 working days after dispatch. Max weight 2kg.
Items are delivered DAP or DDP.
Countries included: ALL Europe.
Tax & Duties:
Orders made & delivered outside of the UK will NOT be subject to 20% UK VAT.
Customers may be liable for local customs & import costs, billed by the courier provider.
To avoid delays, please ensure you have entered accurate contact details and follow the instructions provided by the courier when clearning customs.
International Over 2kg 5-7 Working Days
All International orders are sent using fully Tracked International Services by Royal Mail or similar. We aim to deliver your order in 5-7 working days but on the rare ocsasion may be subject to some customs delays.
Items are delivered DAP or DDP.
International Under 2kg 'Lite' 6-11 Working Day
All International 'Lite' Shipping, under 2kg, deliveries are sent using the low-cost DPD Direct Lite (Ascendia Go) Service or equivalent fully tracked services and delivery may take between 6-11 working days after dispatch. Max weight 2kg.
Items are delivered DAP or DDP.
Countries included: Australia, Canada, China, Israel, Japan, South Korea, New Zealand, Singapore, USA
International Over 2kg Up to 11 Working Days
All International orders are sent using fully Tracked International Services by Royal Mail or similar. We aim to deliver your order in 5-7 working days but on the rare ocsasion may be subject to some customs delays.
Items are delivered DAP or DDP.
USA - 5-7 Working Days *Subject to Customs*
All US orders are sent using fully Tracked International Services by Royal Mail or similar. We aim to deliver your order in 5-7 working days but on the rare ocsasion may be subject to some customs delays.
Tax & Duties:
Orders made & delivered outside of the UK will NOT be subject to 20% UK VAT.
Customers may be liable for local customs & import costs, billed by the courier provider.
To avoid delays, please ensure you have entered accurate contact details and follow the instructions provided by the courier when clearning customs.
If you have any questions on your delivery, you can use the live chat button at the bottom right of the screen or contact us here.