Frequently Asked Questions

My order arrived damaged

For Refunds, Returns & Damaged Items* Please see our Refunds & Returns Policy here.

For any damaged or missing items it is important to follow the below, in order to avoid delays and help us handle your query more effectively.

Contact us via our live chat with:

  1. Photos clearly showing how you received your order including:

    A. The outside package/ box it arrived in showing any damage;
    B. The products inside and the number of items which were damaged or missing.
  2. Your Order Reference Number
  3. Your contact details and email address.


A member of our team will get back to you ASAP with a solution. More often than not a Refund or Replacement.