Política de cancelación

Cancellation Policy

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. 
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time up until 24 hours before it's due to be shipped.. Your order confirmation emails have links to your order. You can manage your subscription from there. 
See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

 

EU Right of Withdrawal – Return & Refund Policy Your right to cancel If you are located in the European Union, you have the right to cancel your order within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party nominated by you, takes physical delivery of the last item in your order. This window is extended if it falls over a weekend or public holiday. To exercise your right of withdrawal, you must inform us of your decision by submitting a return request through our store before the withdrawal period expires. Exclusions – Perishable and consumable food products The right of withdrawal does not apply to: Sealed goods which are not suitable for return due to health protection or hygiene reasons, where the seal has been broken after delivery Goods which are, by their nature, inseparably mixed with other items after delivery Perishable or consumable food and nutrition products — including but not limited to energy gels, hydration products, energy bars, and similar consumable items — which are final sale and cannot be returned or refunded once delivered, unless the product is faulty or not as described This exclusion applies in accordance with Article 16(d) and 16(e) of EU Directive 2011/83/EU on consumer rights.