Frequently Asked Questions

How do I use my Free Prepaid return?

For all returns, please first mark the box with "RETURN".

If you have been provided with a Free or Prepaid Return label from Royal Mail:

1. You can book a collection from your home address hassle free and at no extra cost using the below link.

Input the tracking code included on the label, Fill in your details and select the best date and time-frame for you.

2. Apply the label to your package and return it to a Royal Mail centre (not Post Office).

You cannot return using these labels at Post Office, it must be a Royal Mail collection or a Royal Mail centre.