Frequently Asked Questions

How do I use my Free Prepaid return?

For all returns, please first mark the box with "RETURN".


If you have been provided with a Free or Prepaid Return label from Royal Mail:


1. You can book a collection from your home address hassle free and at no extra cost using the below link.
https://send.royalmail.com/collect/youritems

Input the tracking code included on the label, Fill in your details and select the best date and time-frame for you.

2. Apply the label to your package and return it to a Royal Mail centre (not Post Office).

You cannot return using these labels at Post Office, it must be a Royal Mail collection or a Royal Mail centre.